Wilostudios Refund Policy
1. Eligibility for Refunds
- To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.
- Refund requests must be made within [7] days of receiving the product.
- Proof of purchase is required for all refund requests.
2. Non-Refundable Items
- Gift cards and downloadable digital products are non-refundable.
- Items marked as final sale cannot be refunded.
- Personalized or customized products are not eligible for refunds unless defective.
3. Refund Process
- To initiate a refund, contact our customer support at admin@wilostudios.com with your order details.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days to the original payment method.
4. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, check with your bank or payment provider.
- If you still have not received your refund, please contact us at admin@wilostudios.com
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service for return shipments.
6. Exchanges
- If you received a defective or damaged item, we will offer an exchange instead of a refund.
- Contact us at [Your Contact Email] for exchange requests.
7. Changes to This Policy
- Wilostudios reserves the right to modify this refund policy at any time.
- Changes will be posted on this page with an updated effective date.
8. Contact Us For any refund-related inquiries, please contact us at: admin@wilostudios.com
